Thank you. I had the same problem. I tried to reach out three times, put on hold for no less than nineteen minutes per call only for every call to be dropped before I could even speak to an agent. It would ring to put me through and then drop. I was informed by another user that none of the temporary cards are working and that I needed to reach out to get an emergency card overnighted...which would be cool except for the fact that I can't get through to speak with anyone.
This was my first time using Turbotax and my last. I will definitely be going back to Taxact next year. They don't offer advances but they offer peace of mind. If I need them, they answer. Not being able to reach people dealing with my money is something I am not comfortable with.
