I am sorry you are having a problem with this. TurboTax can only process the information furnished to us by the broker. Sometimes the download does not work properly, but it is beyond the control of TurboTax.
Sometimes the problem is with your computer. You can try logging in to TurboTax using a different browser an/or clearing the "cache and cookies" on your computer.
Also, sometimes if you try the download at a later time or day it will work.
If you try these remedies and you are still unsuccessful, you will have to enter the 1099-B form manually.
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