I do not know the terms and conditions associated with the loan product that you may have received through another company. You would need to contact them to ask if you are required to file with them in order to pay back the loan proceeds.
It is certainly unethical if not illegal for a return to be filed without your actual tax documents and your signature.
If the return has not been filed, then you can still use TurboTax to file your return. However, using TurboTax will not pay off any advance or loan you received and you will still owe that money (and possibly interest and fees) to the other company.
@Nisha1114
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