Hi all, been using free file for a couple years now. Can't use it anymore, is there no way to upgrade? I'm fine with upgrading but jeez once I login to my account I can't get anywhere except to the page that says 'not eligible for free file' and directs me to irs.gov. Can't even get into live chat because I have the free version, and it won't let me choose to upgrade to get to the live chat. Anything to do or do I just need to create an entirely new account?
