Turbotax online over charged me by double what I paid for last year. I called customer service and they said they cannot give a refund for any of their online services. I chose the deluxe option, not the LIVE DELUXE that it showed I did which added 50.00 to my bill.
30 minutes prior to this, I had finished my daughters taxes USING THE DELUX NOT THE LIVE DELUXE
Last year I chose the Deluxe option. The computer glitched and they won't refund me. Even if it were a mistake, a quality honest company would simply refund the overcharge of 50.00
According to them, if you want any change of a refund for any reason it would need to be from a DVD purchase not online.
