I got a support ID#, then called 800-624-9066 for support. It took a bit of time, but I was finally able to get a new activation code and download. I tried it once to make sure it works! I'm not about to try it "five times" and find out it won't work anymore. I explained to the lady I spoke with that many others were having the same problem. She said she'd pass it on, but we all know how that goes! I'll wait to do my taxes when I have all my documentation on hand and the time to sit down and do it all at once. Good luck guys and gals!
