marielp11
New Member

Turbotax acount

Why does every time I try to edit or check my tax return information the website logs me out ??? Any solutions 

LinaJ2020
Expert Alumni

Get your taxes done using TurboTax

If you are using TurboTax online version, I suggest you clear your cache then log back into the program.

 

To clear cache, click here 

 

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

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Get your taxes done using TurboTax

How do I delete my information and start over?

MinhT1
Expert Alumni

Get your taxes done using TurboTax

@Christinahiott

 

You can clear and start over if you have not paid or registered your account.

 

Please follow the instructions in this TurboTax Help topic.

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