If you have already paid for the fees, then the only option to discuss a refund is to speak with our customer service specialists.
You can contact a specialist by following the instructions below.
- Sign in to TurboTax Online if you're not already signed in.
- Select Search in the upper-right corner and then Contact us.
- Enter your question, select Let's talk.
- Select Get the number then follow the instructions to call us
- Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.
The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.
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