@ Chicago_JP
Aw, shucks. I was hoping you were using Mac, which might have had an easy fix for the situation.
I don't have any other suggestion re: Windows version. So you'll have to keep watching this thread and/or phone TurboTax Support again and ask to speak to someone in Tech Support. We've also notified a Moderator to review your issue and Customer Support experience.
By the way, before you downloaded the Illinois state program, have you rebooted (restarted) your computer? And have you run the program updater to get the latest updates? i.e., has your program been updated since you installed the new software?
