@ Chicago_JP wrote:
After doing my Federal taxes it would not proceed to state. It constantly prompted to download my state (Illinois) and after it downloaded it reports it's up to date. When I clicked "Start State" the download process starts again.
Are you by any chance using a Mac? There was a known Mac issue with a state download-install loop last year, but for the California state program. I'm wonder if this is the same thing but for Illinois. If so, I can tell you the steps for correcting that state download-install loop on a Mac computer.
If you are using a Mac and experiencing the same thing, that anomalous loop shouldn't have anything to do with the license code, but is a step that needs correcting in one of your Mac folders. The state program, although downloaded, may be residing still zipped, and needs to have the state files extracted. We can tell you the details to extract the files, if you're using a Mac and still experiencing the state download-install loop with your new software.
