I purchased TurboTax 2019 Home and Business off of Amazon. The product I ordered was a physical CD that was shipped by Amazon and was factory sealed with security tape. I installed the software using the code on the package without issue. After doing my Federal taxes it would not proceed to state. It constantly prompted to download my state (Illinois) and after it downloaded it reports it's up to date. When I clicked "Start State" the download process starts again. I called Intuit/Turbo Tax support and after being on hold for 10 minutes I got a rude woman who after many minutes of trying everything I had already tried (uninstalling/reinstalling/etc) She asked me for my license code. After verifying it with her 3 times she informed me that my license code was invalid. I would have to go back to Amazon. I returned the "defective" product to Amazon and they shipped me a replacement. before proceeding I uninstalled the original installation and followed the online directions to "forcefully uninstall" the product. I installed from the new CD and after running the program NEVER prompts for the License Key. I'm doing my taxes again. Hope it works.. This is crazy.
