I had the same problem and after using activation code again, all of my information was gone. I had installed using the disc and all was well until my 3 hours worth of work was gone. Contacted Turbotax and they could not help, I was told I didn't save my info, really?, you cannot close the program without saving... Since then I returned the program and bought H&R Block, no issues with them. I had been using Turbo tax for years but there is no real customer support and I was told they would call back, guess what, I am still waiting...
