In that case, to open an unfiled back up, at the Tax Home page click on "Add a State". That doesn't really add one, but will open the return back up so you can keep working on it.
Also see the info in your other thread at:
https://ttlc.intuit.com/community/taxes/discussion/need-to-speak-to-rep/01/998753
Also, to be sure we're talking about the same thing, you may also need to explain more by reporting here the "status" as DawnC mentions in her comment right below this one.
