@clyde_m_pence
In your original thread you wrote: "I prepaid turbotax on Nov 4 2019, but cannot find turbotax 2019 on my computer."
You may need to explain more about what that means. I'm not sure what you mean by "can't find TurboTax 2019 on my computer." Or are you asking how to find it in your account to download? Or was it indeed "on your computer" previously but not now?
If you are a TurboTax Advantage member (annual subscription), and your card was charged in early November, you should be able to retrieve a download of your software at this link:
https://shopping.turbotax.intuit.com/app/downloads/
If that's your situation, but you can't find the download through the above link, you may have multiple accounts without realizing it, and we can tell you how to look for multiple accounts.
Or if you are NOT an Advantage member, was your November 4 purchase a pre-order off of the TurboTax website? Did you order a CD or download? Again, the method to retrieve a purchase of a download is the same as above.
