Thanks for your reply... Box 2 reflects the value of the loan at the beginning of the year. This reporting requirement is the responsibility of the servicing agent on that date. The Box 2 reporting requirement does not reside with the servicing agent receiving the loan. They are not responsible for reporting this information because they were not servicing the loan at that time. It is for this reason the new servicing agent leaves this box empty. TurboTax needs to be written in a way that provides an accommodation for this very common issue. Short of that happening, I was able to figure out a work-around by switching to the Forms View in TurboTax after completing the Form 1098 values, including leaving the Box 2 value empty <<null>>, but before selecting "continue". This allowed me to close the Step-by-Step form and continue preparing the return. I just ignored the results when I ran the "error check". Hope you find this useful.
