this is how the IRS says box 2 should be completed
Enter the amount of outstanding principal on the mortgage as of January 1, 2019. If you originated the mortgage in 2019, enter the mortgage principal as of the date of origination. If you acquired the mortgage in 2019, enter the outstanding mortgage principal as of the date of acquisition.
so the 1098 from the original mortgage servicer is supposed to contain the mortgage balance as of 1/1/19.
the laon servicer that acquire the loan should have entered the mortgage balance as of the date it acquired the loan. so this is an issue with the second servicer not TT.
