Memory is not the problem. The TurboTax software for years 2017 and 2018 is still on my computer but will not open. I opened a TurboTax Support ID and called TurboTax support. I worked with rep for about an hour. We verified software is on my computer. We tried to repair the installed software but received an error code that she said points to a Windows issue versus TurboTax. We then uninstalled and reinstalled my TurboTax 2018 software, but the reinstalled software still will not open. She finally put me on hold to discuss my issue with a more senior rep but I was disconnected at their end. She did not call me back. I may try to call TurboTax again tomorrow but that was all the time I wanted to put in on it today.
