I've used Turbotax for years and don't recall ever having this same issue with paying via credit card through TT. When I spoke to Virginias department they said this had been a big issue for the 2018 year.
I have tried numerous times to get ahold of a person via Turbo tax customer service. A service I had paid for as part of my filing through them, and have been unsuccessful. It is impossible to 'spell your email address' to a robot who is expected to get it right in two tries or hang up on you.
