Send file to agent will create a file that masks all of your personally identifiable information and generates a code, that when given to a TurboTax phone or chat agent can allow them to better assist in troubleshooting certain issues that come up when you are working on your tax return in TurboTax. Many items can be resolved by a phone or chat agent quickly without use of this tool but for some of the more complex items this file can be very handy!
If you have an issue that you feel would benefit from the use of this feature, just click on "Help" or "Live Help" in the upper right of your TurboTax screen and follow the prompts to connect you to the best team for your issue.
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