You cannot upload the prior year's return into Turbo Tax unless it was done through Turbo Tax, H&R Block, or Tax Act. Any other professional service will require you to enter any information needed manually into the return when asked.
If you did use any of the above services, please follow the instructions in the URL below to upload the pdf into Turbo Tax.
https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-...
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