Update - I talked with a TurboTax person. She tried walking me through various attempts at things, but nothing worked. In the end we did a workaround where I manually downloaded the state and installed it manually, and that worked.
To download the state manually - I logged into turbotax.com, went to "Intuit Account" on the lower left, then Edit of Billing and Shipping, and then "Downloads & Unlocks", this showed a link to download the state installation executable.
Unfortunately during this whole process it charged me extra for the state download! $44.99. I'm trying to work with them to get a credit (I had purchased Deluxe, which is supposed to include 1 state download). They're being a pain in the rear about it, for some reason. Waiting for a supervisor to call me back.
