I have now joined the 603 error crowd with no resolution in sight. I installed TurboTax H&B 2019 on a single computer and seemingly successfully activated it, used it, printed some preliminary forms, saved my work, then shutdown my computer for the night. The following day, after restarting my computer and launching TT 2019, I again had to activate. This happened again the next day, so I contacted TT support. Now, have gotten the 603 too many installations after being on the phone with no less than 4 representatives on December 26, being cut off (aka hung up on) twice by TurboTax, and downloading and installing a new copy from the TurboTax website. Nothing works, and none of the 4 TurboTax reps I talked with had ever heard of the problem.
I have used TurboTax for at least 24 years. Regarding this matter, I spent 90 minutes on the phone through 3 phone calls WITH NO RESOLUTION OF MY PROBLEM. 30 minutes with the first rep, who then said Advanced Technical Support wanted to talk with me directly and said she was transferring me to them...after a minute or two on hold, the person who answered the line was not Advanced Technical Support but another Program Support person WITH ABSOLUTELY NO KNOWLEDGE THAT I HAD ALREADY BEEN ON THE PHONE WITH TURBOTAX FOR 30 MINUTES. After a fruitless 30 minutes with the second person, I was again put on hold, whereupon I was cut off (aka TurboTax hung up the phone). NO RESOLUTION OF MY PROBLEM AFTER AN HOUR on this, my first call. I called TurboTax back a few minutes after being hung up on, spent another 20 minutes with yet another rep, who when she put me on hold made a point of saying if we got cut off she would call me back and repeated the correct number. Well, we got cut off, and I never received a call back. I called a third time after trying installing a copy downloaded from the website. At least he understood that at this point, there was not much else to try. Every rep I talked with said this was the first time they had heard of a user having this activation problem. I had to direct them to this and other posts in the community.
