Deactivated account

I have tried to login to my account multiple times but I get a deactivated account message. I’m then directed to click “learn more” where I’m presented with an option to request help. Then, I’m told to SIGN IN in order to get help!! This is infuriating. You have people stuck in a loop. I had to create a new account. I’ve had an Intuit account for almost 10 years. Have I lost my tax return records now?