I have a similar problem. However, I bought TurboTax 2019 Premier directly from TurboTax. When I did enter the correct license code it told me the code was no longer valid and I must have entered it incorrectly. It was entered correctly on three or more occasion with the same result. Now, I can no longer find the web page with the record of my TurboTax purchase over the past several years. That record contained the License Code. I want to try again, but anytime I try, I wind up with the TurboTax Online web sight. This is not the web page I need. Can you or anyone else help?
