@Sandradyann wrote:
I am having the same issue and cannot get an answer. There is apparently no way to talk to a representative. I am very disappointed in this help process.
If your issue is the same, then you must be wanting to install 2018 TurboTax.
We can tell you how to speak to TurboTax Support by phone if you can't get it resolved in this user forum.
What operating system and version is on your computer? Windows will use an .exe file; Mac OS will use a .dmg file.
If using Windows and nothing happens when you click the installation .exe file, then try downloading a new instance of the file in case it was corrupted. Or try downloading it with a different browser.
If Windows, you must install with Administrator privileges.
To install TurboTax 2018, it's recommended to disconnect from the Internet first, so you can safely temporarily disable your antivirus and firewall software programs. Once installed, be sure to re-enable those security programs prior to hooking back up to the Internet.
