rjs
Level 15
Level 15

Get your taxes done using TurboTax

"after downloading installation files"

 

Where did you download it from?

Why do you say "files"? The TurboTax download is only one file.

 

"w/ virus protection & Wifi disabled"

 

You probably need an internet connection in order to install. Try not disabling Wi-Fi.

 

If you still need help, tell us exactly what happens when you try to install. At what point do you have a problem? If you get an error message, what is the exact message?