I have a CD version of TurboTax from an authorized dealer. It contained a security seal when I purchased it. My current PC has no optical drive and I need to download the online version. The online instructions say to locate the license code on an insert inside the package. My package has no insert.
My product box says, "free US based product help by phone". Apparently that 'help' is limited only to recorded assistance.
I attempted to call the TurboTax customer service number. What a nightmare. No way could I get out of the phone tree loop and connected with a human. I just remained stuck in the automated so-called 'help', with the recorded voice demanding more information from me than I could provide. I was eventually disconnected. It was the most frustrating customer service experience I've ever had. Maybe it's time to purchase my tax software from a competitor.
