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Get your taxes done using TurboTax
I have come to hate Intuit and Turbotax! They have become the poorest company to deal with I have ever experienced. Years back they were wonderful to work with. Now they are the absolute worst! I have been enrolled in the Turbotax Advantage program for years where they automatically send you the current year's tax software as soon as it is released. This year they charged my card on Nov. 6th 2019 and said via email the order would arrive no later than Nov. 27th and a download would also be available on or before the same November 27th, 2019 date. It's now 12/7, no order, no download available and no update of any kind from Intut/Turbotax. There is a link to check on your order in the one and only email I received about the wonderful news that my order was shipping. Following that link, a page appears for me to enter my order number. The automatic renewal program Turbotax Advantage does not provide an order number. There is now way to look up the status of the order. I replied to their "Good News - Your order is shipping" email over a week ago. No response. I clicked on the link to get support about your order and I end up in the Turbotax Community. No offense to the community but I'm pretty sure none of you know anything about the staus my particular order. I tried to find an email for support. Apparently there is not such thing because that would be too easy. They do have a phone number. I have given that a try twice. The shortest wait time I came up with was 47 minutes! Are you kidding me. I called the credit card company, disputed the charge which they are removing from my card and are notifying Turbotax they are not getting my money so maybe that will get someone's attention, but as for me, I am done with them. There is other personal and business tax software out there. A classic case of what happens when a company begins to believe it is a monopoly. Sort of reminds me of Microsoft but honestly Turbotax is way worse than Microsoft ever has been. I don't know what will turn them around but buyer beware... this company as of right now is complete crap in the customer service department.