Hello - I am filing my taxes late. I paid for and downloaded the "Self-Employed - 2018" software to my my computer. I need to retrieve my 2017 file. When I go to the website it won't let me and tells me I have to pay up to Plus. I paid $130 for one more complex than Plus.
Giving in, I am willing to pay the $20 just to get my file but the directions offered don't match up with the selections I am offered online or in the app. There is no option to "Add a State". It's just a never ending circle of "start free" then select and pay for a product. I already have the product.
From the desktop software I don't have an option to access files. This is so frustrating.
