Ok... several possibilities ...
1) you used the downloaded version all those years so they will not be on the online system
2) you opened a new account but the ex did not ... so they changed the userID and password thus locking you out ... get copies from the ex or the IRS in this case
3) you are not remembering the old userID correctly ... if you can locate the account then you can contact TT support to have is unlocked ...
Try these steps to recover your User ID or password:
- Go to our account recovery page.
- Enter one of the following:
- Phone number (recommended)
- Email address
- User ID
- Follow the on-screen instructions.
Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.
- If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.
Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.
(If you're looking to access a prior year return, go here.)
