@ jess_barmatz
I can't get to it the usual way either, and the account page looks different. But I do see Shipping and Billing at the page linked above ,and also a link there that says "Advantage", which I can't test since I'm not Advantage.
We don't know what you are doing or why.
Are you an Advantage member (annual subscription) and need to change your shipping and billing? If so, it may be too late to change your 2019 CD shipment, but you get a complimentary download in your Advantage account even if you ordered a CD.
Were you able to find Shipping and Billing at the link above? I see that on the same page it also has an Advantage link, but I don't know what it does, since I'm not Advantage. See what you find there.
Also, if you are Advantage, see if this FAQ helps you any:
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-update-or-confirm-the-info-in-my-...
If you need additional help, you can phone TurboTax Support on Monday. Hours 5AM-5PM Eastern (8AM-8PM Eastern) Mon-Fri.
https://support.turbotax.intuit.com/contact
