Same issue here guys. Your help website was designed by a bunch of morons or brilliant greedy f****ers. Your published solution does not work and the site continually loops you to re-purchase the product. I can easily find my paid order confirmation for online products previously purchased.
However when searching under that same order confirmation the download button should appear right there when it locates it not send you all over the website claiming to help, but without an actual human resolving the issue. **bleep**ty support here, never again. This product is super for one-time use, not to be used multiple times to go back and try to re-use.
