Get your taxes done using TurboTax

@Mac thank you for the quick response.  I did wonder about the state information so I went ahead and downloaded the state info as well and am still unable to open.  I purchased TurboTax Deluxe 2018 and am tryin to open my .tax2018 file with both states downloaded that I needed and am still getting that message.  I was also willing to just start over and create a new return but when I hit the new button it doesn't do anything.

This is what I get after I open turbotax 2018 for the first time.  It goes through the normal update screen and then in the background (its hidden until you hover over it with the mouse).  Any thoughts on how to get at least a new one started?  I have $120 invested in this now and haven't gotten anywhere.