You folks really don't have much of a concept of customer support do you? It appears I was billed twice for TurboTax last year because I got a CD that couldn't use and then paid again for a download. As far as I can tell that's what you plan to do this year as well. All I need is a download as I don't have a CD reader on my computer. What do I need to do to insure I get a download and not a CD? ls there a single human there who can help me?
Randy Bull
