- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Get your taxes done using TurboTax
You can click on the error description or use the Applications -> Utilities -> Console
and select User Reports which should have the latest crash log.
I was just interested to see it it was the TurboTax application itself that was crashing or an associated Mac system call that crashed. The latter could indicate an internal Mac problem and not a TurboTax crash.
One test that you can do is switch user accounts to another administrator account (if you don't have one, you can use System Preferences -> User & Groups to create one - it can be deleted later). Then install TurboTax under that user. If the crash does not occur then there is probably a problem with the first user account and a trip to a Apple store Genius Bar would be warranted. If the crash still occurs then I can only suggest contacting TurboTax Customer support, but it might be take a while to get to a Mac tech person why understands what you are talking about. The phone support person that answers the call knows nothing about a Mac crash.
Here is a TurboTax FAQ for contacting customer support.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number