WHY DIDN'T YOU FILE MY 2017 AND 2018 TAXES, I PAID FOR BOTH AND JUST GOT A LETER FROM THE IRS FOR FAILURE TO FILE BOTH YEARS. I PAID FOR THE SERVICE AND YOU DIDN'T DO YOUR PART. I WANT MY MONEY BACK SINCE I HAVE TO FILE A PAPER COPY NOW. TRYING TO USE CUSTOMER SERVICE IS WORTHLESS JUST LIKEYOUR SERVICE AS A WHOLE. ANYONE USING YOUR SERVICE SHOULD KNOW THAT ALL YOUR AFTER IS THE MONEY AND YOUR PROMISES ARE WORTHLESS.
