Get your taxes done using TurboTax

When you are on the phone with TT support they will walk you thru the co browse or file sharing options. 

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number