You must sign in via the web (a web browser, ie: Chrome, Safari, Firefox) to activate co-browse.
If you scroll down to the footer of the page (the very bottom center), you will see License Agreement, Privacy, Security, CoBrowse. It is right above the copyright 2019 Intuit Inc. All rights reserved.
Click the "CoBrowse" and it will generate a six-digit code. Provide the code to the agent.
