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Get your taxes done using TurboTax
There are a couple of reasons why you might need a serial number:
When using TurboTax Desktop (CD), in the event that you need to upgrade the product (like, if you accidentally purchased the wrong version, i.e. you purchased Basic, but need Deluxe) or if you are going to e-file your state return, you’ll see a "Let's Complete Your Purchase Online" screen. See picture below:
Let's Complete Your Purchase Online
When you click continue, if for any reason, you’re unable to complete the purchase on your own, and click on the “We can help you here.” link…
We can help you here
… the next screen – “Purchase By Phone” will have the number to call along with a serial number to provide the support person. See picture below:
Purchase by Phone
The other reason you might need to locate a serial number is if you purchased a CD and then realized your computer/laptop doesn’t have a CD drive. In this case what you’ll need to do is call customer support and provide the 6 digit CD ASM number (sometimes also referred to as the serial number) from the front of your CD to verify your purchase. No other codes from the box will work. You can view the full instructions here: