Most users experiencing this issue have more than one TurboTax account and don't realize it. In order to access a return prepared using TurboTax online, you must use the EXACT same account (same username and password) that you used when preparing that return. The TurboTax FAQ below will explain how to proceed to find your return.
https://ttlc.intuit.com/community/accessing/help/why-can-t-i-find-my-return-in-tax-home-or-my-docs/0...
*Please mark as best answer if your question is resolved. Thank you.
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
