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I need to talk live
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Get your taxes done using TurboTax
But first, this forum may be faster. I may be able to help you find your 2017 return right now. How was it prepared--in Online TurboTax or the desktop software (CD/download)?
If it was prepared in Online TurboTax, log in and go the section "Your Tax Returns and Documents". Expand that section, and choose tax year 2017. Is the 2017 return there? If so, what happens when you click on "download/print the PDF?" Can you download it, or does it ask you to pay? Is there also a clickable link there that says "View adjusted gross income (AGI)"?
Or do you find no evidence at all of a 2017 return in that account? If not, then you likely have multiple accounts (User IDs) without realizing it. We can help you troubleshoot that to find your other accounts.
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You appear to be using Live Deluxe. Your Live feature is available during Support hours, which may have changed to 5AM-5 PM Pacific (8AM-8PM Eastern) but we're trying to get TurboTax to verify that.
FAQ: How do I connect with a tax expert in TurboTax Live?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live">https...>
Or here's how to reach standard Customer Support:
Use the form at the link below to schedule a call back, or it may provide a number.
<a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact">https://support.turbotax.intuit.com/contact</a>
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<a rel="nofollow" target="_blank" href="https://www.irs.gov/individuals/get-transcript">https://www.irs.gov/individuals/get-transcript</a>
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1) I used the same email account last year that I am using this year. This is verified by checking my email where I received confirmations that "Your federal tax return was accepted by the IRS... To track your refund go here... etc" I have numerous emails verifying that the same account was used to file last year's tax return.
2) When I go to my profile and go to "Previous Taxes" - I only see 2018
3) When I go to the IRS website to request an online transcript I am prevented from completing the application and would need to request it by mail for whatever reason (a 5-10 day delay). I move around a lot but have tried all of my addresses over the last year and they didn't work so I'm worried that even if I mail it in they will not be able to send me my return.
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If you prepared prior returns online and can't find them, then you
likely have multiple accounts (User IDs) without realizing it and
signed into the wrong one. This is one of the more common questions in
the forum.
You can have up to 5 accounts that use the same
email address for notification purposes. A User ID may be an email
address, but it doesn't have to be. It might be only part of an email
address, or it can be anything at all.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number and email address(es) that you can access, here's another method.
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
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I am in my Turbo Tax account right now, but I would like to reset my password.
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I was penalized for my 2016 tax return and I have had to pay all of it.. I need my penalties paid for. That was part of the agreement. If you make a mistake you pay the penalty
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@joyauff wrote:
I was penalized for my 2016 tax return and I have had to pay all of it.. I need my penalties paid for. That was part of the agreement. If you make a mistake you pay the penalty
The TurboTax accurate calculation guarantee covers TurboTax calculation errors. Refer to the link below (and related links) for further information on the guarantee.