@lindakp1011
@ojbyrne
If you have a moment and are still experiencing an issue, please send us a sanitized copy of your tax return:
TurboTax Online:
1. Sign into your online account.
2. Locate the Tax Tools on the left hand side of the screen.
3. A Drop down will appear. Click on Share my file with agent.
5. This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated onto a response.
TurboTax Desktop:
- Click into your return.
- Click Online and select "Send Tax File to Agent".
- This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.
- Please provide the Token Number that was generated onto a response.
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