I believe it says that once your return has been processed by the irs. Mine was held up for identity verification by IRS meanwhile turbotax was making multiple charges to my empty account because my return was taking too long (past 60 days). I got 4 NSF charges. Now turbo sends me an email saying they are going to close my ongoing reimbursement claims case. I believe because I took too long to get my bank statements to them.
