Dodgei:
While we are mostly fellow users here, I've forwarded your message to a Moderator who can get it to the right department for consideration. As you mentioned, fewer computers, especially laptops, have CD drives these days. It does sound like there could be improvement in getting the software if one mistakenly purchased a CD.
Instead of buying a CD, one can always purchase the software as a download directly from TurboTax at this page:
https://turbotax.intuit.com/personal-taxes/cd-download/
And there is a small number of certified authorized online resellers of the software download, such as Amazon, Staples, Office Depot, Newegg, but folks should avoid lesser-known sites with "too-good-to-be-true deals," since there are many pirated software sites or sites that could try to steal your ID and financial info, plant malware, etc.
