Was your 2017 return prepared with Online TurboTax? If so, log in to your account and look in the section "Your Tax Returns & Documents." Choose tax year 2017, and look for a link to download/print the PDF. Do you find evidence of your return there OK, but when you try to download, does it ask you to pay? If it was prepared in Free Edition last year, access will be locked. If that's your situation, we can tell you how to pay to unlock your 2017 return. The method to unlock it depends on what all you have done with your 2018 return. The minimum to unlock is a 2018 Free Edition return upgraded to PLUS for 19.99.
What is the story on your 2018 online return? Please answer all questions below:
- Have you already filed a 2018 return in Online TurboTax, or have you started one and it is still in preparation? Or did you file elsewhere?
- Was the 2018 return started/prepared in Free Edition?
- Is the 2018 return in the SAME account as the 2017 online return?
We can tell you all the steps to pay to unlock a return once you answer all the questions above.
You also asked "Then how do I cancel?"
I'll have to guess a bit on what you are asking. Are you asking what to do after starting and paying for an upgraded 2018 online return if you don't want to finish it? You aren't required to actually prepare and finish it. It's the paying in advance that unlocks the prior returns. After paying, if you don't want the return, you won't be able to clear/delete the return, but you can manually remove entries if you wish or just abandon it if you don't want it.
There's also a free option if a return transcript will suit your purpose. You may be able to immediately download one at the IRS website if you qualify to open an IRS account there. Otherwise, to order a transcript to come by postal mail takes 5-10 calendar days.
http://www.irs.gov/Individuals/Get-Transcript
