Why do you want PLUS--are you wanting to purchase PLUS to unlock a prior return? Was your prior return prepared with Online TurboTax? If so, log in to your account and look in the section "Your Tax Returns & Documents." Choose the tax year in question, and look for a link to download/print the PDF. Do you find evidence of your return there OK, but when you try to download, does it ask you to pay? If that's your situation, we can tell you how to pay to unlock your prior returns. The method to unlock it depends on what all you have done with your 2018 return.
If you find no evidence at all of your prior online returns in that account, we can tell you how to look for multiple accounts. A return prepared in desktop software (CD/download) will not be in an online account.
- Have you already filed a 2018 return in Online TurboTax, or is one in preparation? Or did you file elsewhere?
- Was/is the 2018 return prepared in Free Edition?
- Is the 2018 return in the SAME account as the prior online returns?
We can tell you all the steps to unlock a return once you answer all the questions above.
If all you need is the 2017 AGI, there should be a free link in the section "Your Tax Returns & Documents" when you choose tax year 2017. There should be a link that says "View adjusted gross income (AGI.)"
There's also a free option if a return transcript will suit your purpose. You may be able to immediately download one at the IRS website if you qualify to open an IRS account there. Otherwise, to order a transcript to come by postal mail takes 5-10 calendar days.
http://www.irs.gov/Individuals/Get-Transcript
