Hard copy will not transfer online tax return?

Hi, my name is   Melling Patrick & Susanne, I went to your site entered 2018 password & user name

; both printed fine. Now I need 2017 returns and 2018 passwords do not open 2017, I must have altered and now i can’t get in.

i thought 2017 [Removed]

 

[Removed]

 

please call me @ [phone number removed]. My email: [email address removed]

 

Thanking you in advance