To anyone with the Mac software still having this problem:
I heard back from TurboTax today. This was a recent issue that was supposed to have been resolved for most Mac users last month.
EDITED: A user reported the recent program update resolved this issue for him. So be sure you have the latest program update.
If that doesn't resolve it here are a couple of things to try:
While it can be resolved by phoning Support and getting the state software download, I was informed today that there is something a user can do on their own without phoning Support. These are the steps I was given for any Mac user to try who is still having the problem:
- Select the Go menu.
- Choose Go to Folder.
- Enter ~/Library and select Go.
- Navigate to the Application Support folder.
- Open the TurboTax folder.
- Open the forms folder and extract the state zipped folder listed there.
- Once completed, relaunch TurboTax.
So based on those steps, it sounds like the state program was not being extracted. So if updating your program with the latest update doesn't resolve it, one may with to try that and see if that will avoid the hassle of phoning Support.
