sarovar wrote: "I already paid for 2017 tax return. Why am I asked to pay again to look at it?"
What exactly did you pay for last year? What product edition did you use?
If you paid for a Federal return last year (PLUS or higher), then access to the 2017 return should not be locked. But if you used Free Edition (which had a free Federal return), but paid for a state return, then that does not qualify. Continued access requires payment for a Federal return.
If you DID use a paid edition last year (PLUS or higher), then we can tell you how to talk to Customer Support to troubleshoot.
