If PLUS is grayed out, then that means you are already in PLUS (assuming you haven't upgraded any farther than that). As long as PLUS is the only thing grayed out, then you should be in PLUS.
Here's how to open a 2018 return that has already been filed in order to pay at the Print Center.
- Log in at at the Tax Home or the section "Your Tax Returns & Documents" for 2018, look for a link that says "Add a State." (that doesn't really add one; that just opens the return back up.)
- After the return is open, click in the left menu column on TAX TOOLS, then PRINT CENTER.
- Then choose "Print, save, view this year's return." (Yes, you say "this year's", since you are paying for 2018 PLUS to unlock the 2017 return). You won't actually have to print the 2018 return.
- It should then show you an Order Summary with PLUS. If all is OK, choose to PAY NOW. You can pay by credit/debit card, even though it may only say "credit."
NOTE: If you should offer you the option to pay later, that cannot be used for this purpose. You have to choose PAY NOW.
